Shipping Policy

This Shipping Policy explains how NEET Peak delivers digital and hard copy study materials and handles delivery-related issues.

1. Digital Products

Digital products such as PDFs, e-books, notes, question banks, and other downloadable material are delivered electronically to the User's registered account or the email address used for purchase. Users should ensure that their account and contact details are accurate and that they have a compatible device and internet connection.

2. Hard Copy Products

Hard copy study materials are shipped to the delivery address entered during checkout. Orders are processed after payment confirmation. Delivery timelines may vary by location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control. Tracking details may be shared when available.

3. Delivery Issues

Please inspect packages at delivery and do not accept visibly damaged packages from the courier.
Report a damaged, incorrect, or missing product to help.neetpeak@gmail.com within 24 hours of delivery with the order ID and clear photographs.
A customer must provide a complete and accurate delivery address and be available to receive the shipment. Delays caused by incorrect details or failed delivery attempts may require re-shipping at the customer's cost.

4. Contact

For shipping questions or delivery support, email help.neetpeak@gmail.com or call +91 8696873558 with your order ID.

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