Privacy Policy

This Privacy Policy explains how Examway Edutech collects, uses, shares, retains, and protects personal data when you use the NEET Peak Site, App, and Services.

1. Privacy Commitment

Examway Edutech recognises that personal data processed through a digital education platform requires a structured legal basis, informed notice, purpose limitation, secure processing practices, and a responsive rights-handling mechanism. Personal data collected through the Site, the App, and the Services shall be processed in a manner intended to align with the Digital Personal Data Protection Act, 2023 and applicable Indian law.

2. Personal Data We Collect

Account registration details: name, mobile number, email address, password credentials in protected form, city, state, NEET preparation stage or target year, exam preferences, and parental information where relevant.
Transaction and subscription information: order identifiers, payment status, billing references, plan details, coupons, refunds, cancellations, and support-linked purchase history.
Academic and service-use information: course access history, module completion, quiz attempts, answer behaviour, progress markers, rank indicators, bookmarks, preference settings, doubts posted, mentor interactions, and usage patterns.
Device, log, and technical information: IP address, browser type, operating system, app build, device identifier, session traces, timestamps, crash diagnostics, and security or analytics metadata.

3. Lawful Purposes for Processing

Creating and maintaining user accounts and authenticating login credentials.
Enabling purchases, provisioning courses or subscriptions, and linking content and progress across devices.
Providing recommendations, performance summaries, reminders, personalised learning, doubt support, and grievance handling.
Maintaining audit trails, fraud checks, abuse prevention, platform analytics, and quality monitoring.
Enforcing contractual rights and platform rules and complying with tax, accounting, legal, regulatory, or law-enforcement requirements.

4. Account-Dependent Services

Some Services require processing personal data for identification, authentication, purchase linkage, progress retention, content entitlement, anti-fraud control, or continuity of learning across sessions and devices. If mandatory personal data is declined or consent essential to a requested Service is withdrawn, Examway Edutech may be unable to continue the relevant account, purchase, entitlement, or feature.

5. Data Sharing

Personal data may be shared on a need-to-know and purpose-bound basis with payment processors, cloud-hosting providers, communications vendors, analytics providers, customer support platforms, anti-fraud vendors, infrastructure providers, app stores, compliance consultants, auditors, legal advisers, and other service providers engaged to operate and protect the Services. Data may also be disclosed where required by law, court order, government requisition, regulatory direction, legal process, merger or restructuring, fraud investigation, or protection of rights and safety. Personal data is not sold as a standalone data commodity.

6. Data Security

Examway Edutech maintains reasonable safeguards appropriate to the nature and risk of the personal data processed, including access controls, need-based permissions, encryption or equivalent protection where appropriate, secure development and deployment practices, logging, vendor assessment, incident handling, and internal governance. No digital network or transmission method can be guaranteed absolutely secure.

7. Data Retention

Personal data is retained only as reasonably necessary for the purpose for which it was collected, account functionality, contractual obligations, complaints and disputes, evidence preservation, tax or legal obligations, fraud monitoring, payment reconciliation, audit, or another lawful purpose. When no longer necessary, data may be deleted, anonymised, aggregated, archived, or suppressed, subject to lawful retention requirements.

8. User Rights

Seek access to personal data.
Request correction or completion of inaccurate or incomplete data.
Withdraw consent where consent is the lawful basis of processing.
Request erasure of data that is no longer necessary or lawfully retainable.
Seek grievance redressal in relation to data processing.

9. Children's Data

Where the User is a child or the platform is used for a minor, Examway Edutech may require parental or lawful guardian involvement, declarations, confirmations, or consent as appropriate or required by law. Parents and guardians remain responsible for supervising minors' digital interactions, purchases, and communications.

10. Payments

Purchases may be made through authorised payment channels including cards, UPI, net banking, wallets, app-store billing, or other supported methods. Payment flows may also be subject to the terms and security requirements of payment aggregators, banks, card networks, app stores, and other payment providers. A purchase requires an explicit affirmative action by the User or an authorised representative.

11. Changes to This Policy

We may update this Privacy Policy from time to time and will notify Users of significant changes through email or platform notification where appropriate. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

Email: help.neetpeak@gmail.com
Phone: +91 8696873558

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