Refund Policy

1. Digital Products - No Refunds

2. Digital Product Exceptions

• The file is corrupted and cannot be opened.
• The content is significantly different from the description.
• Technical issues prevent download, provided the issue is reported within 24 hours.

3. Hard Copy Product Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• Once shipped, orders cannot be cancelled.
• A full refund will be processed for cancelled orders within 5-7 business days.

4. Hard Copy Product Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused and in its original packaging.
• Return shipping costs are borne by the customer.
• A refund will be processed after inspection of the returned product.

5. Damaged Products

• Report damaged products within 24 hours of delivery with clear photos.
• We will arrange a free replacement or full refund after verification.
• Do not accept visibly damaged packages from the courier.

6. Refund Timeline

• Cancellation refund: 5-7 business days.
• Return refund: 7-10 business days after receiving the product.
• Damaged product refund: 3-5 business days after verification.
• Refunds are credited to the original payment method.

7. How to Request a Refund or Cancellation

• Email help.neetpeak@gmail.com with your order ID.
• Mention the reason for the refund or cancellation.
• For damaged products, attach clear photographs.
• Our team will respond within 24-48 hours.

8. Non-Refundable Cases

• Digital products after the download link has been accessed.
• Hard copy products used, written on, or damaged by the customer.
• Orders cancelled after shipping.
• Return requests made more than 7 days after delivery.
• Products without original packaging.

9. Our Commitment

10. Contact